1. Free Trial Period
TindahanGo offers a **60-day free trial** for new store accounts starting immediately from the successful registration timestamp. The free trial is designed to let store owners test all features (POS checkout, barcode scanner integration, multi-branch, custom cashier limits, reports, and data imports) under live shop settings.
Upon expiration of the 60-day trial, the store must choose a Billing V2 package and complete payment to maintain full operational access. No automatic charge occurs.
2. Packages and Billing Cycle
Paid Billing V2 subscriptions are selected per branch and use the monthly or annual billing interval shown before purchase.
- Billing Cycle: The billing cycle begins when the paid branch subscription is approved. Monthly access follows the displayed monthly interval; annual access provides 12 months at the annual package price shown before purchase.
- Per-branch packages: Retail or Rental ₱99/month or ₱990/year; Retail + Rental ₱149/month or ₱1,490/year; Food Service ₱299/month or ₱2,990/year; Food Service + Retail or Food Service + Rental ₱349/month or ₱3,490/year; All-in-One ₱399/month or ₱3,990/year.
- Payment evidence: The billing page keeps the package, amount, reference, proof, and manual review status. TindahanGo does not currently provide downloadable subscription invoices.
3. Grace Period & Read-Only Restrictive Mode
We understand that retail operations depend on POS access, so we grant a **3-day grace period** past your subscription expiration timestamp.
- Active Operations during Grace Period: You can continue checking out items and adding products for 3 days post-expiry while payment is processed.
- Read-Only Mode: If payment is not submitted and approved by the end of the 3-day grace period, your account shifts to **Read-Only Mode**.
- Cashier POS checkouts will be blocked automatically.
- Adding or updating inventory stocks will be restricted.
- You can still log in, review historical sales reports, check utang ledger balances, and view settings.
4. Billing Submission & Review (Hybrid Verification)
Subscribing owners currently submit Billing V2 payments through the configured manual GCash method shown in TindahanGo. After the transaction is complete, owners submit the required payment details through the Web Owner Portal:
- Owners must enter the correct GCash transaction reference number and upload a clear screenshot of the receipt.
- Manual Verification Queue: Our administrative team reviews the submitted reference and payment proof before activating access.
- Needs More Info Status: If a submitted receipt is blurry or the reference cannot be verified, the subscription status updates to `needs_more_info`. Review notes appear in billing history so the Owner can submit corrected proof.
5. Late Payments, Reactivation, and Data Preservation
If an account remains in Read-Only status due to late payments:
- No reactivation fees are charged. Submitting and obtaining approval for the applicable renewal payment restores full operational status.
- Data Preservation: Catalog, branch, sales, billing, and audit records may remain available in read-only form and may be retained where required for service continuity, accounting, law, fraud prevention, or disputes. Account-deletion requests follow the Privacy Policy and account-deletion process.
6. Price Changes
We reserve the right to adjust Billing V2 package prices. In the event of a pricing change, TindahanGo will provide Store Owners with at least **thirty (30) days written notice** before the change takes effect. Existing paid periods are not repriced retroactively; new pricing applies to a future billing period. If you do not agree with the new rate, you may cancel before that period.
7. Cancellation
Owners can cancel future renewal at any time through Settings > Billing. Current paid or grace access keeps its existing applicable boundary. A payment submitted before cancellation remains reviewable. If approved, the paid upgrade or renewal is honored under the existing Billing V2 timing rules and may extend or change the final paid-through date. The subscription remains cancelled for any subsequent renewal. Normal cancellation does not receive a prorated refund, and access becomes read-only or restricted after the final paid, grace, or approved-paid period ends.