1. General Refund Policy
Because TindahanGo provides a fully functional **60-day free trial** allowing businesses to evaluate the service under real shop conditions before purchase, successful paid Billing V2 subscription payments are generally **non-refundable**.
By submitting a payment, you acknowledge that you have tested the software and found it suitable for your business operations.
2. Exceptional Refund Eligibility
An exceptional refund may be approved after manual review only for:
- Duplicate payment: The same subscription obligation was paid more than once.
- Incorrect payment amount: The amount accepted for the subscription was incorrect.
- Verified system or payment-processing error: System evidence confirms that a payment error caused an incorrect charge or approval.
3. Manual Review & Verification Rejections
Under our hybrid validation flow, payments can be rejected or marked as `needs_more_info`:
- Incorrect References: If the reference number you input does not match incoming bank logs, the payment is set to `needs_more_info`. Re-submitting accurate reference information resolves this.
- Fraudulent / Tampered Proofs: If a user uploads forged receipts, duplicate codes used by other stores, or clear graphical overrides, the payment will be **rejected and blocked**. No refunds are given for payments rejected due to active subscription bypass attempts, and the associated store accounts are subject to permanent suspension.
4. Refund Request Process & Dispute Timeline
To request a refund under the eligible cases detailed in Section 2:
- You must email admin@octechph.com within seven (7) calendar days of payment.
- Include your Store Name, Company ID, GCash reference number, payment date/time, amount, and reason for the request.
- Our team will review the payment and system evidence and notify you whether the exceptional request is approved.
5. Refund Timelines
Once an exceptional refund is approved, we will process it within seven (7) business days. External GCash processing time may be outside our control.
6. Ineligible Cases
We do not grant refunds for:
- Change of mind or choosing to close your retail store mid-cycle.
- Normal cancellation during an already-paid period; no prorated refund is issued.
- Internet connection dropouts or mobile scanner hardware damages.
- Subscription periods during which your account was placed in "Read-Only" mode due to non-payment.